BOOK - BECOMING A WINNER (Workbook on Personality Development & Character Building)

BECOMING A WINNER - WORKBOOK ON PERSONALITY DEVELOPMENT, VALUES FORMATION AND CHARACTER BUILDING BY: Amelia S. Roldan, Marian Joyce R. Santos 2016 ed This book is designed to enable learners to develop the qualities and skills needed to become a real professional front liner in the hospitality industry. It will lead them in discovering an ideal personality and work values to emulate, compare themselves to the ideal through diagnostic exercises and reflection guide, look into their own personality handicaps and overcome them through therapeutic exercises contained in the book. It uses an experiential approach to formation, making the journey to self empowerment a dynamic and meaningful experience. The book covers 9 modules, namely: 1) What makes a Winning Personality 2) Building self-esteem and self-confidence, 3) Projecting a positive professional image, 4) Developing win-win-attitudes and relationships, 5) Developing self-discipline 6) Aligning one’ hierarchy of values, 7) Finding meaning and direction in life 8) Developing Communication Skills and 9) Building and Sustaining the Goodwill of Customers and Clients (Lessons on Customer/Client Relations).